Last updated: 10/07/2024
Purpose
This website privacy policy describes my policies and procedures on the collection, use and disclosure of your information when you use the website and tells you about your privacy rights and how the law protects you. The terms in this policy refer specifically to this website and not to third party links, applications, or forms found on this website.
Definitions
For the purposes of this privacy policy, these terms are used as defined below.
Account
Any unique accounts created by you to access this service or parts of this service.
Company
Holding Mental Health Technologies, LLC, on behalf of itself and its affiliates (including but not limited to Create Outcomes Psychological Services)(“Create Outcomes,” “we,” “us,” or “Company”). The company’s mailing address is 22 Oakwood Road, Huntington, New York NY 11743.
Cookies
Small files that are placed on your computer, mobile device or any other device by a website. Cookies contain the details of your browsing history on that website. This site uses cookies from Webflow and Google to deliver its services and to analyze traffic. Information about your use of this site is shared with Google. By using this site, you agree to its use of cookies. Read more about how Webflow uses cookies and how Google uses cookies. The purpose of cookies is to provide you with a more personalized experience, and to make it unnecessary for you to re-enter your preferences and login credentials every time you use a website.
Country
The United States of America
Device
Any device that can access the service such as a computer or mobile device.
Personal Data
Any information that relates to an identified or identifiable individual, not to be confused with protected health information.
Service
The public website of this practice.
Service Provider
Any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed or contracted by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service or to assist the company in analyzing how the service is used.PracticeHolding Mental Health Technologies, LLC, on behalf of itself and its affiliates (including but not limited to Create Outcomes Psychological Services)(“Create Outcomes,” “we,” “us,” or “Company”).
Usage Data
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website
https://www.createoutcomes.com
You
The individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Types of Data Collected
Personal Data
While using this service, I may ask you to provide personally identifiable information that can be used to contact or identify you.
Personally identifiable information may include, but is not limited to: First name and last name, Email address, Phone number, Website Question/Concern, Consent, Usage Data
Other applications embedded on this website, such as forms or embedded video applications, may collect additional information as specified by their terms of service.
Forms/Questionnaires
This practice uses web-based forms to collect information from you. Please use the forms on my contact page for HIPAA-secure privacy. This form is subject to the Jotform privacy policies and terms of service.
Usage Data
Usage data is collected automatically when using the service. Usage data may include information such as your device's internet protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
Payment Information
Payment information is collected through Stripe, a payment processor.
Tracking Technologies and Cookies
This site uses cookies and similar tracking technologies to track your activity on our service and store certain information. Tracking technologies may include beacons, tags, and scripts to collect and track information and to improve and analyze the service. You can set your browser not to accept cookies, but please note that some website features may not function as a result. When you visit this website Google Analytics will provide usage information automatically and limit access and terms of usage of that information . You can prevent Google Analytics from recording any data by installing the Google Analytics Opt-out Browser Add-on. You can also control the security settings for your Google account using their privacy tools.
Use of Your Personal Data
We do not sell, rent, or lease personal information. The company may use and share personal data for the following purposes and situations:
- To provide and maintain our service, including to monitor the usage of our service.
- To manage your account: to manage your registration as a user of the service. The personal data You provide can give you access to different functionalities of the service that are available to you as a registered user.
- For the implementation of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.
- To contact you: To contact you by email messaging, telephone calls, text messaging, video conferencing, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- With your consent: We may disclose your personal and protected health information with your consent as indicated by you on the form for authorization for disclosure and release of confidential information embedded on our client forms page.
- For continuity of care: We may provide your information to government bodies or licensure boards for HIPAA-compliancy audit per the limitations and guidelines outlined in HIPAA and detailed in our HIPAA notice of policy practices; to third-party applications and business partners that provide services and products under the required HIPAA-compliant business associate agreement to protect your privacy; or to a records custodian in the event of our incapacitation or death.
- To manage your requests: To attend and manage your requests to us.
- To provide you with news, general information, and special offers about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
- To facilitate video conferencing with other users under the conditions of your informed consent agreement for group therapy.To comply with law enforcement: To protect and defend the rights or property of the company; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; or protect against legal liability.
- When you voluntarily choose to interact in public areas with other users, directly or indirectly, such as on social media sites associated with this company and embedded on this website. Your voluntary sharing and distribution of your identity and information on public sites is beyond our control.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
Retention of Your Personal Data
The company will retain your personal data collected through this website only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Therapy client data containing protected health information will be retained per legal guidelines. The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including personal data collected through the company website, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your use of this site represents your agreement and consent to that transfer.The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there
are adequate controls in place including the security of your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that we assist in deleting the personal data that we have collected about you except where retention is required by law.
Security of Your Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the internet, and no method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a breach, we will notify you of the breach. If such breach involves protected health information, we will comply with the breach notification rule to notify you and the Department of Health and Human Services Secretary that a breach has occurred.
Contact Policy
We would like to communicate with you using electronic communication (e.g., phone, text, email). Please remember electronic communications such as voicemails, texts or emails are unencrypted and may be neither secure nor confidential.If you have a significant issue that you wish to discuss with us, please DO NOT use email or text; rather, please leave a detailed voicemail message for us, and we will get back to you as soon as possible. If it is an emergency or you are in a crisis, please call 911. We place a high priority on getting back to our clients in a timely fashion. Therefore, if you do not hear back from us in at least 24 hours, then we probably didn't get the message. Unfortunately, phone systems periodically have problems, so please keep that in mind and kindly call again.
During the course of treatment, it may be useful for us to communicate with you electronically, for example, via email or text messages. The benefits of electronic communication can include: (1) resolving scheduling and billing issues quickly and efficiently (2) allowing your therapist to send reminders and appointment confirmations (3) transmission of helpful resource material, worksheets, educational information, etc. (4) access to your therapist remotely in between scheduled sessions, if you and your therapist have determined that this is clinically appropriate
We strive to provide you with convenient, timely means of communicating with us, and also make every effort to protect your privacy; however, electronic communication is never completely secure. Some potential risks of electronic communication include: (1) others accessing your device in case of loss/theft, or incidental contact at home/work (2) email accounts can be hacked (3) text messages are stored on servers (4) e-mails or text messages may be delivered to an incorrect address
To receive electronic communications, we require a signed Consent for Electronic Communication form on file. This assures:
- you have been informed of the above risks of transmitting my protected health information by unsecured means and understand these risks and the potential benefits of communicating electronically with Create Outcomes administrators and clinicians.
- you understand that you are not required to sign this agreement, and can terminate this consent at any time
- email, text messaging, or any other forms of electronic communication should not be used in an emergency situation
- you grant permission to Create Outcomes to email/text me by unencrypted means (sent without a passcode, which is less secure than the communication would be if it were encrypted, that is, sent with a passcode)
- the practice makes available to me the other means of communication (phone calls, secure patient portal messages, physical mail) that are designed to be more secure and to maintain confidentiality
Children's Privacy
This company serves adults 18+ only. As such, the service does not address anyone under the age of 13 and does not knowingly collect personally identifiable information from anyone under the age of 13. However, this is a public website. Parents and guardians are responsible for the use of this public website by their minor children.
Links to Other Websites
This service may contain links to other websites that are operated by those companies. Please view the privacy policies and terms of service of each site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Copyrights and Intellectual Property
All website content, forms, images, designs, and learning materials created by Holding Mental Health Technologies, LLC, on behalf of itself and its affiliates (including but not limited to Create Outcomes Psychological Services) are protected by copyright law.
Changes to this Privacy Policy
We may update this privacy policy periodically. You are advised to review this policy regularly for any changes. The date of the most recent version is noted in the footer of this policy. Changes to this policy are effective per the date indicated at the top of the page.
Contact Me
If you have any questions about this website privacy policy, you can contact us by visiting the contact page on this website. Please note that we cannot troubleshoot privacy issues for third-party sites and applications; you will need to contact them directly.
